Customer Service : 01903 885311
   E-mail: info@presentdaze.co.uk
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Delivery Information


Gifts, Lifestyle and Wellbeing Ranges:
Expected delivery time for gifts, lifestyle and wellbeing items is 3-7 working days with the exception of items from our Philippi collection which will be between 7 - 10 working days.  

Please note these lead times are for guidance only so if time is of the essence please contact us for clarification before placing your order - info@presentdaze.co.uk. 

If for any reason there is an unexpected delay, you will be notified via e-mail.

Items will be sent using couriers and the following charges will be made (please note all quoted charges include VAT (where applicable) at the current rate of 20%).   These costs do not apply to our furniture ranges and are used as guidance only for our giftware and accessories:
 
Weight (Kg) Cost (inc.VAT)
0.00 – 0.14 Kg £1.99
0.15 – 0.74 Kg £2.99
0.75 – 0.84 Kg £3.90
0.85 – 0.99 Kg £4.50
1.00 – 1.99 Kg £6.00
2.00 – 4.99 Kg £8.00
5 – 14.99 Kg £15.00
 
 

 
Furniture Deliveries.
 
*Please ensure that e-mail and mobile telephone number details are provided so that we can keep you up to date with all aspects of your order and delivery.  If this information is not supplied it may cause a delay to the expected delivery date.
 
 
Delivery Lead Times
Home assembly cabinet and bedroom ranges are usually delivered within 48 hours by courier.  If required pieces are out of stock you will be notified of a new lead time by e-mail.  The contemporary high gloss and glass dining and occasional items will be delivered within 10 – 14 working days

The delivery lead time for the solid and pre-assembled pieces is 10 – 15 working days for in stock items and up to 8 weeks if the piece you require is out of stock. If there is any extension to the expected date, you will be notified by e-mail.

Mattresses and divan beds will be delivered within 7-14 working days.  

IMPORTANT NOTE:  Please be careful when unpacking these goods as it  is very easy to damage the furniture, beds and mattresses with sharp instruments such as scissors and knives when cutting through the packaging .  We cannot be held responsible for this damage and are unable to replace or refund.


 
Delivery Charges and Surcharges
Furniture deliveries are free of charge to most mainland UK addresses, however, surcharges will apply to more remote areas and offshore islands.  There are two surcharge rates – one for the solid and pre-assembled ranges and the other is for our flat packed and home assembly items.  Details are shown during the checkout process.  Please contact us for deliveries to any offshore island whose postcode isn’t detailed here.
 
The surcharge is payable per order per supplier regardless of how many items are included on the order.  If your order includes two separate suppliers, then two surcharges will be payable.  This is because the deliveries will be made from different warehouses by different delivery services. 

If any item is out of stock then the order will not be dispatched until every item is available and you will be advised of an approximate lead time.
 
Please see below for full details of the affected postcodes plus the surcharge fee.


SOLID AND PRE-ASSEMBLED RANGES


 
Solid Furniture Delivery Surcharge Fees

Solid and Pre-assembled ranges include:


HOME ASSEMBLY RANGES

Home Assembly Furniture Surcharge Fees and Areas


Home assembly surcharge fees and affected postccodes

 
Home assembly ranges include:
Note: 
All charges shown are subject to change at short notice if fees are altered by our suppliers or their delivery services or if there is any increase in VAT.

 
For all Island and offshore orders, if a delivery cannot be made using the standard delivery service (plus surcharge if applicable) we will deliver to a UK mainland hub of your choice so please supply address details when you place your order. 
 
You are then required to make your own arrangements for onward delivery from the chosen delivery hub.  Our delivery service ends as soon as the items have been accepted at your chosen shipping company or hub.  We cannot be held responsible or accountable for any loss or damage during the onward journey so it is highly recommended you ensure that sufficient and appropriate insurance cover is provided. 
  
For further information or advice, please contact us before placing your order at info@presentdaze.co.uk or 01903 885311.

General Information:
Although our lead times are given in good faith, they are for guidance only.  If your requirements are time restricted, please contact us before placing an order to make sure we are able to meet your deadlines as we cannot be held responsible for delayed dispatch and deliveries.
 
Should you require further information, a quote or clarification of any of these arrangements, please contact us at either:
 
info@presentdaze.co.uk or call 01903 885311
 
 
Returns
Unwanted items:
If, for any reason you are not happy with your purchase or you have a change of heart, you can return the goods to us within 14 days of receipt (this is in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). 
We can only accept returned items if they are in a re-saleable condition.  This means they should be in the original packaging, unused and undamaged. 
You are obliged to take care of the goods whilst they are in your possession and this responsibility ends once the goods have been received by us, therefore we recommend that an insured delivery service is used as we cannot be held responsible if goods are either lost in the post or damaged in transit.
The cost of the return will be payable by you the customer.
Once the returned goods have been received and checked, a refund for the price you paid for said items (excluding any post and packing charges incurred by Present Daze Furniture & Gifts) will be made.

 
IMPORTANT NOTE:  Due to hygiene reasons, we are unable to accept the return of divan beds, mattresses, bedding and/ or bed linen if any of the packaging has been un-sealed unless there is a manufacturing fault.  If this is the case, please contact us.

 
Incorrect item received: 
If you have received the wrong item, please contact us either by phone 01903 885311 or e-mail at info@presentdaze.co.uk with details of your original order and we will then arrange return of the wrong item/s. Once we have received the return, we will arrange for the correct item/s to be sent to you.

 
Faulty Goods:
Every effort is made to ensure that all items are delivered to you in perfect condition and working order. 
However, in the unlikely event of you receiving faulty goods or incorrect items, please return the item/s to us within 14 days to receive replacement, exchange or refund. 
The cost of returning such items to us will be reimbursed. 

 
Please note: 
You lose your rights to return the goods to us where, in our opinion, you have not taken reasonable care of the goods while in your possession and they have not been returned unused or with the original packaging. 

Please allow up to 10 - 14 working days for the goods to be received by us.