As things stand today, Friday 8th January, it is important for customers to be aware that major disruptions to the availability of stock will continue for the foreseeable future.
Also, as we are now in another full national lockdown for the next 6 weeks at least, please note that ALL DELIVERIES WILL BE DOOR STEP ONLY!
As you may have seen in recent news reports, the stock situation has occurred because delivery of many containers of all our furniture has been delayed because of the current backlog at UK ports which has been caused by many companies trying to stockpile their goods because of the end of the Brexit transition period, which means that much of the stock that had been booked to arrive during October/ November has had to be put back to January/ February at the earliest.
The problem has also been compounded by the drop in productivity because of issues the manufacturers are having in obtaining raw materials as well as factory staffing issues that are still being experienced because of Coronavirus.
To this end, please note that, at the moment, stock levels of all furniture ranges are liable to change at very short notice, with some products having extensive lead times and although we maintain regular stock availability checks, we cannot guarantee all items that display as 'In Stock' will be available for immediate dispatch.
However, we do provide up to date lead times once an order has been placed and the procedure for this is as follows:
1. When when an order is placed you will receive an automated order receipt confirmation that details the items you have purchased. Please check that all the details are correct including delivery address details, mobile phone number, email address and the items on the order.
2. The confirmation is followed by a second message within 48 hrs advising you that your order has been processed. This message will also include the expected delivery lead time. In some instances, you may receive a 'split delivery' advice if the items you have purchased are expected to be delivered on different dates.
3. If the quoted lead time is too long, then please let us know and we will arrange to cancel the order and issue a full and immediate refund.
It is also very important that you are aware that although the lead times we initially provide are given in good faith, they can change either way at very short notice because of last minute changes to the arrival of the stock at our suppliers warehouses.
It is also important to note that, although all our self assembly range furniture deliveries will continue to be doorstep only until further notice and during the national lockdown this will also apply to deliveries of the heavier pre-assembled range items, so please ensure that you arrange extra help to lift heavy furniture into your home.
CURRENT DELIVERY LEAD TIMES:
Home Assembly Furniture Ranges - All orders are being processed and deliveries are being made with a slightly longer lead time of in stock items of up to 5 - 7 working days and up to 8+ weeks for out of stock items.
Affected ranges: Augusta, Ayr, Boston, Brooklyn, Caithness, Capri, Corona Collection, Cotswold, Elgin, Manhattan, Options, Perth, Stirling, Vegas, Some Stools and Mirrors.
All Other Pre Assembled and Solid Furniture Ranges (not mentioned above) - Orders are still being processed and dispatched but please allow extra time for the deliveries to arrive as warehouse and distribution staff continue to be kept to a minimum.
Giftware & Lifestyle - Orders are still being processed and dispatched but please allow some extra time for the deliveries to arrive as warehouse and distribution staff are being kept to a minimum.
Please contact us (email@example.com) should you have any queries or require further information.
Stay safe and well everyone and please be careful - look after each other and your loved ones by maintaining the social distancing and face covering rules when you need to be out and about..........