As things stand today, Monday 5th October, our delivery schedules are gradually returning to normal, however, please be aware that we are experiencing major disruptions to the availability of stock caused by the current health pandemic and some lead times are now being quoted for February and March next year.
These issues have been caused by restricted availability of raw materials, a drop in productivity because of factory staffing issues and delays caused by a huge backlog in shipping because of local lockdowns at ports that the container ships visit on their journey to the UK.
To this end, we must make you aware that, at the moment, stock levels of all furniture ranges are liable to change at very short notice, with some products having extensive lead times and although we maintain regular stock availability checks, we cannot guarantee all items that display as 'In Stock' will be available for immediate dispatch.
However, we do provide up to date lead times once an order has been placed. The procedure for this is as follows:
1. When when an order is placed you will receive an automated order receipt confirmation
2. The confirmation is followed by a second message advising you that your order has been processed. This message will also include the expected delivery lead time. In some instances, you may receive a 'split delivery' advice if the items you have purchased are expected to be delivered on different dates.
3. If the quoted lead time is too long, then please let us know and we will arrange to cancel the order and issue a full and immediate refund.
It is also very important that you are aware that although the lead times we initially provide are given in good faith, they can change either way at very short notice.
It is also important to note that, although all our self assembly range furniture deliveries will continue to be doorstep only until further notice, the heavier pre-assembled range items are gradually returning to the normal service, however we still advise that customers ensure that help is on hand to lift heavy furniture into your home.
CURRENT DELIVERY LEAD TIMES:
Home Assembly Furniture Ranges - All orders are being processed and deliveries are being made with a slightly longer lead time of in stock items of up to 5 - 7 working days.
Affected ranges: Augusta, Ayr, Boston, Brooklyn, Caithness, Capri, Corona Collection, Cotswold, Elgin, Manhattan, Options, Perth, Stirling, Vegas, Some Stools and Mirrors.
All Other Pre Assembled and Solid Furniture Ranges (not mentioned above) - Orders are still being processed and dispatched but please allow extra time for the deliveries to arrive as warehouse and distribution staff continue to be kept to a minimum.
Giftware & Lifestyle - Orders are still being processed and dispatched but please allow some extra time for the deliveries to arrive as warehouse and distribution staff are being kept to a minimum.
Please contact us (email@example.com) should you have any queries or require further information.
Stay safe and well everyone and please be careful - look after each other and your loved ones by maintaining the social distancing and face covering rules when you need to be out and about..........