As things stand today, Monday 29th March, it is important for customers to be aware that major disruptions to the availability of stock will continue for the foreseeable future with some items not being available for up to 6 months or more.
It is also with much regret that all orders destined to Northern Ireland and The Republic of Ireland are suspended with immediate effect due to the cost of delivery surcharges that are currently being applied.
Also, even though the latest national lockdown continues to ease, please note that ALL DELIVERIES REMAIN DOOR STEP ONLY UNTIL FURTHER NOTICE!The stock availability situation continues to be severely disrupted as the third wave of the virus is causing a huge impact on productivity of some ranges, especially those manufactured in South America such as the Corona and Augusta collections, with some pieces not becoming available until towards the end of this year.
We also continue to experience delays to the delivery of many containers of all our furniture ranges because of recent backlogs and import issues. This problem has been further compounded by the recent issues in the Suez canal with the stranded container ship, Ever Given, and may add up to a further 3 - 4 weeks delay to the arrival of new stock.
To this end, please note that, at the moment, stock levels of all furniture ranges are liable to change at very short notice, with some products having extensive lead times and although we maintain regular stock availability checks, we cannot guarantee all items that display as 'In Stock' will be available for immediate dispatch.
If time is of the essence for any order, we strongly advise that customers contact us to check the stock levels and availability before placing an order.
However, we do provide up to date lead times once an order has been placed and the procedure for this is as follows:
1. When when an order is placed you will receive an automated order receipt confirmation that details the items you have purchased. Please check that all the details are correct including delivery address details, mobile phone number, email address and the items on the order.
2. The confirmation is followed by a second message within 48 hrs advising you that your order has been processed. This message will also include the expected delivery lead time. In some instances, you may receive a 'split delivery' advice if the items you have purchased are expected to be delivered on different dates. It is important to note that any lead time given IS A GUIDE ONLY as we cannot guarantee any given delivery date until the stock has physically arrived at our suppliers warehouses. 3. If the quoted lead time is too long, then please let us know and we will arrange to cancel the order and issue a full and immediate refund.
It is also very important that you are aware that although the lead times we initially provide are given in good faith, they can change either way at very short notice because of last minute changes to the arrival of the stock at our suppliers warehouses.
Although all our self assembly range furniture deliveries are doorstep only, during the national lockdown this will also apply to deliveries of the heavier pre-assembled range items, so please ensure that you arrange extra help to lift heavy furniture into your home.
CURRENT DELIVERY LEAD TIMES:
Home Assembly Furniture Ranges - All orders are being processed and deliveries are being made with a slightly longer lead time of in stock items of up to 5 - 7 working days and up to 16+ weeks for out of stock items.
Affected ranges: Augusta, Ayr, Boston, Brooklyn, Caithness, Capri, Corona Collection, Cotswold, Elgin, Manhattan, Options, Perth, Stirling, Vegas, Some Stools and Mirrors.
All Other Pre Assembled and Solid Furniture Ranges (not mentioned above) - Orders are still being processed and dispatched but please allow extra time for the deliveries to arrive as warehouse and distribution staff continue to be kept to a minimum. Deliveries for available items continues to be within 10 - 15 working days and up to 16+ weeks for out of stock items.
Giftware & Lifestyle - Orders are still being processed and dispatched but please allow some extra time for the deliveries to arrive as warehouse and distribution staff are being kept to a minimum.
Please contact us (firstname.lastname@example.org) should you have any queries or require updates or any further information.
Stay safe and well everyone and please be careful - look after each other and your loved ones by maintaining the social distancing and face covering rules when you need to be out and about..........